Privacy policy

Who we are

Very Secure Doors Ltd is responsible for your personal data (the “controller”). We are a company registered in England and Wales, number 12553839, VAT number GB 354 7135 95. Our registered office is Pear Tree Close, Doctors Lane, Breedon-On-The-Hill, DE73 8AQ.

For any question about this policy or your data, email enquiries@verysecuredoors.co.uk or call 0800 690 6870.

When you ask for a quote

Our quote form asks for your name, postcode, email address and phone number, anything else you’d like to tell us, and photos of your door if you add them. We also record when you agreed to this policy.

We use them only to reply with a design and a price, and to arrange a survey if you go ahead. The lawful basis is taking the steps you asked for before a contract. We don’t make sales calls or send marketing emails.

We keep a quote request for three months, then delete it and its photos automatically. If it becomes a job, we keep it with that job’s records instead.

When we survey and fit your door

To survey, order and fit your door we use your name, address, phone number and email address, and the door’s measurements and specification. The lawful basis is our contract with you.

To register the work and its guarantees, we share your name and address with QANW, which provides the insurance-backed guarantee, and, if your door has to be registered under the Building Regulations, with Certass, which registers it and issues your compliance certificate. Rockdoor, which makes your door, receives your name.

We photograph the doors we fit and may show the photos on this website and on social media, with the town but never the street. We don’t use a photo in which a street name, number plate or face can be read. If you’d rather we didn’t show your door, tell us and we’ll take it down.

When you buy from our shop

For an order we need your name, billing and delivery address, email address and phone number, and what you bought. The lawful basis is our contract with you, and the law, which requires us to keep sales records.

Card payments are handled by Stripe. Your card details go straight to Stripe: we never see or store your card number. You can also pay by bank transfer.

If you accepted cookies, your order also records which search, website or link brought you to us, and the type of device you used. We use it only to see how customers find us.

We give the courier your name, delivery address and phone number so it can deliver your order. After an order, we may email you asking you to review what you bought, and remind you up to twice, a week apart, if you haven’t.

If you type your email address at the checkout, or you’re logged in, and leave without ordering, we may keep your basket (the parts in it, your email address and your first name) and email you a reminder about it, never more than three. The lawful basis is our legitimate interest in reminding you about parts you were buying from us. The reminders stop as soon as you order. To say no, tick “No basket reminders, thanks” under the email box, or use “No more reminders” in any reminder. We then keep only a scrambled copy of your email address that can’t be turned back into it, so we can recognise it and never remind you again.

A reminder may include a discount code, and after an order we may give you one for your next order, on the thank-you page and in the email that says your order is on its way. Each code works only with your email address, and is deleted once it ends unless you’ve used it.

If you create an account, we keep your log-in details and order history until you ask us to close it.

When you email or call us

We use what you tell us to reply and to deal with your enquiry, and keep it only as long as we need it for that, or with the job’s records if you go ahead.

Reviews

We show some of our Google reviews on this site, with the reviewer’s name as it appears on Google, and our shop shows product reviews with the name the reviewer chose.

Cookies

We don’t use advertising cookies. Some cookies are needed for the site to work, so they’re always on:

• Your cookie choice, so we don’t ask you again (for a year).
• Basket and checkout: WooCommerce remembers what’s in your basket, only once you add something.
• Logging in, if you have an account with our shop.
• Payment: Stripe sets cookies during checkout to help prevent fraud.

One kind is optional, and only set if you press Accept:

• Where you came from: WooCommerce notes which search, website or link brought you here. The cookies last for your visit, and if you buy, the answer is saved with your order.

You can change your mind at any time with Cookie settings at the foot of every page.

Who else handles your data

Only the companies that help us run the business, and only what each one needs:

• our website host and our email provider;
• Stripe, for card payments;
• the courier that delivers your shop order;
• QANW, for your installation’s guarantee, Certass, if your door has to be registered, and Rockdoor, which makes your door (your name only);
• our accountant, for our accounts and tax.

We also share data when the law requires it. We never sell your data or share it for anyone’s marketing.

Outside the UK

Most of your data stays in the UK. Some of our providers, such as Stripe, may process it in other countries; when they do, it is protected by safeguards that UK law accepts.

How long we keep it

• Quote requests and their photos: three months, or with the job’s records if you go ahead.
• Jobs, shop orders and invoices: up to seven years, for guarantees, tax and accounts.
• Shop accounts: until you ask us to close yours.
• Saved baskets: 30 days, or until you order.
• Discount codes for one email address: until the code ends, or with your order if you use it.
• “No basket reminders”: the scrambled copy of your email address, for as long as we send basket reminders.
• Emails and calls: as long as we need them to deal with your enquiry.

Your rights

You can ask us for a copy of the personal data we hold about you, and ask us to correct it, delete it, restrict how we use it, or send it to you or someone else in a common format. You can object to how we use it, and withdraw your consent at any time.

Email enquiries@verysecuredoors.co.uk. It’s free, and we’ll reply within one month.

Complaints

If you’re unhappy with how we’ve handled your data, please tell us first and we’ll put it right. You can also complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint or 0303 123 1113.

Children

Our services are for adults. We don’t knowingly collect data from anyone under 18, and if we find we have, we delete it.

Changes to this policy

If anything changes, we update this page and the date at the top.

See also our terms and conditions and returns policy, or contact us.