FAMILY RUN BUSINESS
We are a small family run business working from home comitted to providing the highest levels of service, expertise and aftercare, always going above and beyond of what is expected of us.
low overheads & Prices
We have very low overheads, we pay for everything as we go and hold no accounts meaning we have little to no chance of going bust. This helps us stay competitive and offer low prices.
We have installed over 1,400 composite doors in the last 8 years. Therefore it’s safe to say we know everything about doors and a correctly installed and setup door. We set extremely high standards for every installation to ensure perfect, smooth operation of the door throughout its life.
Doors occasionally need adjusting, after all they are opened and closed every single day, everyday! We stand by our products and installations, and should a door need adjusting, we call in when we are passing and do it. There are no hurdles to jump, no battles to fight and no money to pay, we do this free of charge!
We have an extremely good reputation and relationship with all our customers. About 65% of our work is through word of mouth and recommendations.
FAST LEAD TIMES
We offer fast lead times on all our products. We genereally turn all doors around within 7 days within receiving them. Generally speaking, lead-times are always around 4 weeks from ordering to installation.
QUOTES WITHIN 24HRS
We stay on top of emails, we generally respond to emails within a couple of minutes, up until 11pm at night, even on a Sunday. We are very organised and efficient in the way we work which helps all round when running a business.
we are NOt SALES PEOPLE
We are installers, not sales people. We do not chase. We do not do sales calls. We do not take signatures. We do not pressure. We do not up sell. We are not here to spend your money, we offer honest advice based upon your requirements.
We are CERTASS registered and all doors, windows or bifolds supplied and fitted by us are registered with CERTASS and get an In
We will get back to you from anywhere between 2 minutes to 24 hours, up until 11:00pm everyday. Make sure you have a picture of your existing door from the outside ready as we reply quick!
NOTE: We are incredibly busy. Our lead time on Rockdoor is roughly 12 weeks. Rocal is around 8 weeks.